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FAQ


WHERE ARE YOU BASED?

Iceland was our home for a long time, but the snow got to be too much. We're moving to Florida this fall and will be based from there after that.


DO YOU PROVIDE INTERNATIONAL SHIPPING?

Yes, we offer worldwide shipping - No matter where you are, you can buy from us!


HOW DOES SHIPPING WORK?

iPurgatory.com partners with global merchants and manufacturers to provide you the best prices and the sickest products. This means that your order is shipped from global areas such as Thailand, India, China, etc. via our partnership with USPS for the States and local postal services from your country, wherever you are from.

Since we ship directly from our partners in these countries, your item may take 2-3 weeks to arrive if you are from the States, and 2-8 weeks if you are from other countries. Please do not panic if your package does not show up immediately, it’s on its way. Please feel free to contact us for tracking information. :)


THE TRACKING NUMBER FOR MY ORDER IS NOT WORKING, WHAT HAPPENED?

Sometimes, the tracking links are not correcty. However, if you received a confirmation email, it will have a status page link. If you go to that status page, it will tell you all about the status of your oder. 

 And of course, you may always contact us to find out about the status of your item.

Bear in mind, if you are ordering from countries other than the States, your item may take up to 8 weeks to arrive, and the local postal services we partner with may not offer package tracking service. So if we are unable to provide you with tracking, and after 8 weeks you still have not received the item, we will happy to provide you a full refund or send you a replacement. No questions asked!

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process.